Cuisine
American, Sandwiches & Subs, Sweets and Ice Cream, VegetarianDining Options
Carry-Out, Kid Friendly, Lite Fare, Open Year RoundMeal Types
Breakfast, Lunch, Lite Fare, Dinner, DessertRecent Reviews
Panera Bread
Ghost : 1 on 7/9/2026 3:13 pm
Panera Bread has always been good, at least in other States. This location in Ocean City, MD absolutely sucks!!!! I don’t know her name, but the young (maybe in her low 20s) black girl that works the front register beside the bakery has the worst Customer Service I have ever experienced.
My family and I ordered two drinks and also two items from their bakery section. I waited 20 minutes, and then asked, can I get these two items on my receipt. This girl replied, “Oh”, and said, “Did you want it cut?” The bagel not cut, really?! lol
So, she cut it about 90%/10% for halves of thickness, and I get to my table and realized it was not the correct bagel. On the way out, I said, “Just to let you know, I ordered a blueberry bagel.” She said, “Oh.” No apology on either scenario, nothing.
Obviously, she hates her job or the Manager of this location is not good. Great leaders make a great team, even if this girl has crap Customer Service. Someone can train her if they know what they are doing. And…oh yeah, she didn’t care that the bagel was rock hard either. Such a crappy experience for a good brand, usually…🤦🏻♂️
Oh yeah, and the coffee, oh my, terrible taste and lukewarm at best…
My family and I ordered two drinks and also two items from their bakery section. I waited 20 minutes, and then asked, can I get these two items on my receipt. This girl replied, “Oh”, and said, “Did you want it cut?” The bagel not cut, really?! lol
So, she cut it about 90%/10% for halves of thickness, and I get to my table and realized it was not the correct bagel. On the way out, I said, “Just to let you know, I ordered a blueberry bagel.” She said, “Oh.” No apology on either scenario, nothing.
Obviously, she hates her job or the Manager of this location is not good. Great leaders make a great team, even if this girl has crap Customer Service. Someone can train her if they know what they are doing. And…oh yeah, she didn’t care that the bagel was rock hard either. Such a crappy experience for a good brand, usually…🤦🏻♂️
Oh yeah, and the coffee, oh my, terrible taste and lukewarm at best…
Ghost
1783610004
1
5
Panera Bread
Rob : 1 on 2/10/2026 7:05 pm
Teenage staff were rude and clueless. There were barely any customers and the place was filthy and there wasn't any coffee made. When asked how long the wait would be for fresh coffee the young girl said with an attitude, "I don't know. 10-15 minutes!" How does someone who works here not know how long coffee takes to brew? Management needs to do some customer service training. If the employees dont want to deal with customers in a professional manner, then they need to find another place to work.
Rob
1770750347
1
5
Panera Bread
C Morgan : 2 on 12/7/2025 4:11 pm
I just ordered a turkey bacon bravo and there was no bacon and the lettuce was completely rotten. Of course I was 15 minutes down the road before opening the sandwich so it wasn’t worth the drive to return. The food quality was not what I would expect from Panera.
C Morgan
1765123913
2
5
Panera Bread
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